Want to implement this quickly? See pricing or request a demo.

1) Decide what counts as an emergency

Write it down. Examples: no heat/no AC for vulnerable occupants, active flooding, sewage backup, safety risk. Everything else should be captured and scheduled.

2) Capture a minimum set of fields

Name + callback number
Service address / city
Issue summary + urgency
Best time window (if non-urgent)

3) Route with rules (not guesswork)

Emergency: confirm it meets criteria, then transfer to on-call.
Non-urgent: book next available, confirm via SMS/email.
Out of area: politely decline and offer a referral if you have one.

4) Follow up fast

If a call can’t be transferred, send a confirmation and a clear next step. Speed is a competitive advantage.

Next step

Review pricing, then get a demo so we can implement your after-hours script, fields, and routing. For a quick estimate, use the ROI calculator.

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