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Core tests (do these first)
- Business hours vs after-hours greeting is correct
- Emergency vs non-urgent routing works as intended
- Transfers succeed (and have a failover when they don’t)
- Lead details are captured (name, phone, address/city, issue)
- Appointments are booked only in allowed windows
Data + UX tests
- Caller can repeat/correct phone number and address
- Voicemail fallback works (and messages are delivered)
- SMS/email confirmations send to the right place
- Out-of-area callers are handled politely
- Spam/robocalls are rejected safely
Failure-mode tests (the ones people skip)
- No-answer on transfer: does it retry or fall back?
- Bad audio / noisy line: does it confirm critical info?
- Multiple departments: does it route consistently?
- Multiple phone numbers: does the right script load?
- Reporting: can you audit calls weekly?
Next step
If you want a predictable go-live, review pricing and then get a demo so we can QA your scripts and routing rules. Not sure whether AI or a live service is a better fit? See AI receptionist vs answering service. For a quick estimate, use the ROI calculator.
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