Want a quick baseline? See pricing or request a demo.
Copy/paste checklist
1) Billing unit: per minute, per call, or both?
2) What counts as billable time (holds, transfers, voicemail capture, wrap-up)?
3) Is there a monthly cap? What happens after the cap (overage rate)?
4) Do unused minutes/calls roll over?
5) Transfer rules: how many transfers per call, and what is the failover when transfer fails?
6) Spam/robocall policy: are spam calls billed?
7) Booking: can it book/reschedule? Which calendars/CRMs are supported?
8) SMS/email: are confirmations and alerts included or an add-on?
9) Call recording: retention length and cost?
10) Setup: onboarding fee, script changes, and turnaround time.
11) Support: SLA and escalation path for routing failures.
12) Reporting: what metrics do we get (missed calls, bookings, conversion, after-hours volume)?
13) Multi-location: is pricing per location or pooled across locations?
Next step
Review pricing, then get a demo so we can map your call flow and recommend a plan that stays predictable.
For billing definitions and overage mechanics, see the AI receptionist pricing FAQ. If you’re comparing AI to a traditional answering service, see answering service cost vs AI receptionist. To estimate ROI, use the missed calls cost calculator.
If you’re deciding between per-minute and flat-rate plans, use this quick explainer: per-minute vs flat-rate pricing.
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