Want a baseline first? See pricing or request a demo.

Safe levers to negotiate

Monthly cap (or predictable overage pricing)
Billable definition (exclude holds/wrap-up when possible)
Rollover (unused minutes/calls carry forward)
Add-ons (bundle SMS, recordings, integrations)

Levers that usually hurt outcomes

Cutting after-hours coverage when your leads happen at night/weekends
Over-aggressive deflection (too many menus, too much “self-serve”)
No transfer failover (dropped emergency/lead calls)

What to ask for in writing

Ask for a sample invoice and a written definition of billable time, transfer billing, and overage rules. (Related: AI receptionist pricing checklist.)

Also helpful: per-minute vs flat-rate pricing and the pricing FAQ. For ROI math, use the missed calls cost calculator.

Next step

Review pricing, then get a demo so we can map your call flow and recommend a plan that stays predictable.

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