How to decide (simple rule)
- Choose flat-rate if you have spikes you can’t control and you hate surprise invoices.
- Choose per-minute if your volume is stable and you can cap costs with reasonable overages.
Hidden rules that change the math
- What counts as billable time (holds, transfers, wrap-up)
- Overage rate and whether there’s a cap
- Whether unused minutes/calls roll over
Related: AI receptionist pricing FAQ.
If you’re comparing vendors, copy this: AI receptionist pricing checklist. And if you’re deciding between billing units, see pricing per call vs other models.
For ROI math, use the ROI calculator.
If you want to estimate spend before you choose a billing model, start with the AI receptionist cost per month calculator.
Next step
Review pricing, then get a demo so we can estimate your usage band and recommend a plan that stays predictable.
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