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Hour 0–6: Define call flows
- Business hours vs after-hours greeting
- Emergency definition (what triggers an immediate transfer)
- Minimum fields to capture (name, phone, address/city, issue)
Hour 6–18: Booking + routing rules
- Allowed appointment windows
- Service areas (zip/city) and out-of-area handling
- Transfer targets + failover (retry, voicemail, SMS alert)
Hour 18–36: QA tests
- Emergency vs non-urgent routing tests
- Transfer success + no-answer failover
- Booking and confirmation messages
Hour 36–48: Launch + review
- Go live with a small % of calls first (if possible)
- Review a sample of calls and tighten scripts
- Set weekly QA time (15–30 minutes)
Next step
Review pricing, then get a demo so we can map your call flow and go live quickly. For a quick estimate, use the ROI calculator.
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