Want to implement this in your business? See pricing or request a demo.

Emergency keywords (examples)

"burst pipe", "active flooding", "water spraying"
"sewage backup", "toilet overflow"
"no water" (whole house), "main line" concerns

Minimum fields to capture before any transfer

Name + callback number
Service address / city
Issue summary + urgency

Script template (copy/paste)

Hi — thanks for calling. I can help. 1) What’s the best callback number in case we get disconnected? 2) What’s the service address (street + city)? 3) What’s happening right now (active leak/flooding, sewage, no water, other)? 4) Is water currently running or causing damage? If this meets emergency criteria, I’m going to transfer you to the on-call plumber now. If not, I can schedule the next available appointment window.

Transfer failover (don’t skip this)

If the on-call transfer doesn’t connect, fall back to voicemail capture and send an SMS alert to dispatch so the lead isn’t lost.

Next step

Review pricing, then get a demo so we can tailor emergency definitions and routing to your plumbing team. For a quick estimate, use the ROI calculator.

Related: AI receptionist pricing for plumbers. To estimate the value of missed emergency calls, use the missed calls cost calculator.

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